• 1 Applicability to entrepreneurs and definitions of terms

(1) The following General Terms and Conditions shall apply to all services between us and a consumer in the version valid at the time the service is used.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB).

  • 2 Conclusion of a contract, storage of the contract text

(1) The following regulations on the conclusion of contracts apply to services in our branches in Bern, Basel, Lucerne, Zurich, Winterthur, St. Gallen & following.

(2) In the event of conclusion of the contract, the contract is concluded with

Stechwerk GmbH, Christian Schmalholz / Kevin Wyss, Leiweg 3, 8305 Dietlikon


(3) The presentation of the goods in our stores do not constitute a legally binding offer of contract on our part, but are only a non-binding invitation to the consumer to purchase goods or to use one of our offered services. This includes the piercing of piercings, tattoos and the removal of tattoos by laser.

By registering in the store as well as filling out our „declaration of consent“, the consumer makes a binding offer for him to conclude a purchase contract, a service such as piercing, tattoo or laser.

(4) Upon receipt of a service in our stores, the following regulations shall apply:
The consumer makes a binding offer to enter into a contract by successfully completing the registration procedure provided in our stores.

Registration takes place in the following steps:

1) Selection of the desired service
2) Confirmation by filling in the consent form
3) Verification of the data on the consent form
4) Selection of the jewelry ( piercing ) or motif ( tattoo )
5) Payment of an advance for tattoos ( Depo

6) Performance of the service

7) The Customer may withdraw from the service at any time. If an effort has been made on our part for the service not performed, Stechwerk reserves the right to charge for this effort. Retention of the deposit for tattoos


  • 3 Prices, shipping costs, payment, due date

(1) The stated prices include the statutory value added tax and other price components. 

(2) The consumer has the option of payment by
credit card ( Visa, Mastercard etc. ), TWINT or cash

(3) Payment shall be made at the branch, either before or after the service used.

  • 4 Complaints

(1) In case of unsatisfactory service, the customer can complain by email. -> [email protected] 

The management will then make proposals to the customer to solve the complaint or problem. There is no claim in case of self-infliction.

(2) Defects on products / jewelry are to be reported within the 14 day period. These will be replaced or mended within the 14 day period without comment.

(3) In case of inflammations or similar problems with piercings or tattoos, always consult a Stechwerk branch or a doctor. We advise against independent diagnosis and treatment. 

(4) A not „proper“ handling of piercings or tattoos can have serious consequences for the customer. If inflammations / infections occur, they must be treated immediately by Stechwerk or a doctor. 

(5) The risk of inflammation / infection is borne by the customer. With proper handling, the risk of inflammation / infection is very low and can be easily treated if it should occur.


  • 5 Stechwerk assumes no liability

(1) The risk of inflammation / infection or other health problems is borne by the customer. By signing the declaration of consent, the customer agrees to this. In addition, the declaration of consent is thereby considered understood. 

  • 6 Retention of title

We retain ownership of the service until full payment of the purchase price.


  • 7 Warranty

The statutory warranty regulations apply.